Some of the frequently asked questions, have other questions? speak to our live chat team.
We accept PayPal and debit/credit cards directly, all payments are in USD.
All our hosted services come with a 99.9% uptime SLA in the rare case we have an network/server outage (outside of the control of the account owner) we will provide you with a 10% of your monthly service cost or $1 credit whichever is greater for every hour upto a maximum of 48 hours or 2 months credit.
Additionally we have an account support SLA of responding to all tickets within 24 hours, if we don't deliver we will provide a 10% of your monthly service cost or $1 credit whichever is greater for every hour upto a maximum of 48 hours or 2 months credit.
Our live chat is generally available for account queries and basic support assistance.
For all other enquires including technical support that might require knowledge experts or further investigation this is managed through our helpdesk ticket system, we guarantee to reply within 24 hours or provide you with a credit SLA.
Yes we offer a hassle free 45 day money back guarantee on all services (excluding domains).
We'd be sorry to see you go we may request some helpful feedback to improve our services (if that is the issue) otherwise all requests will be processed within 24 hours.
Part of our early 2023 roadmap is to provide customers with documentation of all services, you will find documentation here.
Are you interested in writing technical documentation? we are offering $10 for every doc created or 5x account credit email hello@immersehost.com for more information.
Upon payment confirmation we aim to provision services within 5 minutes, managed cloud services are typically provisioned within 2-4 hours.
Sometimes orders are withheld due to our automated fraud dectection systems, sometimes this blocks legitment orders in those cases we will review within 24 hours.
